Delivery and Returns Policy
Delivery to UK addresses is free for orders over £149.99, whereas we charge £12 for orders below £150.00 and £20 for orders below £40.00.
Normally, the goods are delivered to UK mainland addresses within 2 to 7 working days of receiving your order (unless a longer delivery time is stated for certain products on the relevant product page). The delivery may take longer however for various reasons and we aim to notify you of any such delay within 24 hours of receiving your order. You will have an option of cancelling your order, should the longer delivery time not suit your requirements. Once the goods are despatched, you will be receiving a tracking number, which will enable you to estimate the delivery date on our courier's website.
Delivery charges to European countries:
- Ireland, France, Netherlands, Belgium, Denmark, Germany - £20.00 for orders over £39.99 and £30.00 for orders below £40.00.
- Austria, Bulgaria, Czech Republic, Estonia, Norway, Poland, Portugal (mainland), Slovakia, Spain (mainland), Sweden - £30.00 for all orders.
If you require delivery to any other European country, please enquire at email@example.com about extra delivery cost before placing your order. Regretfully, we currently do not deliver to non-European destinations.
Unless you are a trade customer or you have opened a trade account with us, you have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 calendar days after the Goods have been delivered. If you change your mind about the goods within this period, please return them unused, in perfect condition and in its original packaging to us within 14 calendar days of receiving them. You are responsible for paying shipment costs and for ensuring that the goods are adequately insured against potential damage during return transportation. Before returning any goods you must contact us first at firstname.lastname@example.org or on 01342 834 003 to obtain return goods authorisation and to agree a suitable courier service. We will ask you to use a traceable delivery service, which provides a proof of despatch and delivery. We will examine the returned goods and process any refund to the buyer within 14 days, with any collection charges deducted from the Goods price. If the packaging is not in reasonable condition, you may be charged a restocking fee. All goods returned under statutory "cooling off" terms must arrive back to us in unused condition and fit for immediate re-sale. If the goods have been damaged or modified whilst in your possession, we shall not be obliged to accept the return of those goods and you shall be liable for any re-collection or re-delivery cost.
In the unlikely event that you receive the goods that are faulty or have been damaged during delivery, we shall exchange them or provide you with a full refund. Please inspect the goods immediately upon their arrival and notify us within 3 calendar days in the unlikely event they have been damaged in transit, supplying photographic and other evidence. We reserve the right to inspect the goods before supplying a replacement or issuing a refund.
If any goods develop faults within their warranty period, you will be entitled to repair or replacement under the terms of their warranty. You will require original proof of purchase and will be expected to have used the goods as per manufacturers instructions. Please see Guarantee section and T&C on our website for more details.